Accessibility statement

comestai.io institutional website

Last updated: 12 October 2026

Come Stai S.p.A. provides this information pursuant to Article 12 and Annex IV of Legislative Decree No. 82 of 27 May 2022, which transposes Directive (EU) 2019/882 ("European Accessibility Act"), and the AgID Guidelines on the accessibility of services. The technical reference is the EN 301 549 standard with the WCAG 2.1 level AA guidelines.

1. Description of the service

The comestai.io institutional website presents Come Stai S.p.A. and its solutions for prevention and wellbeing, including the comestai app. It includes:

• the informational and presentation pages for products and services, the blog and in-depth articles;
• the contact and newsletter subscription pages;
• the links to the package purchase page (xflow.comestai.io/shop) and to the stores for downloading the app;
• the legal and informational pages (privacy, terms, cookies) and this accessibility statement.

2. How the service works

The website can be browsed without registration and does not allow purchases directly: anyone who wishes to purchase a package is directed to the dedicated purchase page. Users can contact Come Stai or subscribe to the newsletter by filling in the forms on the relevant pages. This information is also available as text on this page.

3. How the service meets the accessibility requirements

The following measures are adopted, with reference to the requirements of Annex I of the decree and the WCAG 2.1 AA criteria:

• semantic structure of the pages: main heading, identified content area, "Skip to content" link and declared page language on all pages of the website;
• text alternatives present on all informational images; decorative images are marked as such;
• forms with required fields indicated to assistive technologies and error messages announced; the feedback form on this page associates the error with the individual field;
• PDF documents made available in an accessible format (real text and structure): this is the case of the "Politica per la Qualità" (Quality Policy) document;
• targeted checks of colour contrast ratios and correction of the insufficient cases identified.

4. Verification and monitoring

The compliance of the service is verified at every substantial change to the pages and, in any case, at least once a year. User reports (point 8) are handled as non-compliances to be corrected. The documentation of the checks is kept for as long as the service is operational and may be made available to AgID upon request.

5. Compliance status and non-accessible content

This service is partially compliant with the requirements of the EN 301 549 standard and the WCAG 2.1 level AA guidelines, due to the non-compliances listed below.

a) Non-compliance with accessibility legislation

• a systematic check with real assistive technologies (screen readers) and keyboard-only navigation has not yet been completed, nor has an exhaustive check of colour contrast ratios across all pages;
• some historic documentary content in a non-reflowable format may not be fully accessible with assistive technologies; for these, an accessible version is available on request at the contact details given in point 8.

b) Disproportionate burden

No exemption for disproportionate burden or for fundamental modification is currently invoked under the applicable legislation.

c) Content not falling within the scope of the applicable legislation

• third-party content neither funded nor developed by, nor under the control of, Come Stai S.p.A. (for example, widgets, cookie banners and forms provided by external parties);
• multimedia content or documents published by third parties.

6. Tracking and disability-related data

Come Stai S.p.A. does not use tracking techniques (such as cookies or browser fingerprinting) from which it would be possible to infer disability conditions of users, nor does it collect information about the tools, settings or assistive technologies that users use to access the website. The statistical analytics tools on the website are activated only with the express consent given through the cookie banner.

7. Preparation and review of this statement

This statement was drawn up on 30 July 2026 and last reviewed on 12 October 2026.

The method used is a self-assessment carried out by the service provider, with a technical analysis of the website's main pages against the WCAG 2.1 AA criteria. The information is verified periodically and at every change to the service, as indicated in point 4.

8. Oral information, feedback and contact details

Accessibility information is available in written form on this page and orally by telephone at +39 02 668141. Anyone who wants content in an accessible format as an alternative to a non-accessible document can request it by calling the same number or by writing to marketing@comestai.io: an accessible version of the document will be provided.

If you encounter an accessibility problem when using the service, you can report it to us by filling in the form below. You will receive a reply as soon as possible. Alternatively, you can write directly to the address above, indicating the page concerned and a description of the problem encountered.

9. Enforcement and redress procedure

If the reply to the report is not satisfactory, or if there is no reply, the user may contact the Agency for Digital Italy (AgID), the authority supervising the accessibility of services, through the channels indicated on its institutional website www.agid.gov.it.

10. Information about the service provider

• Name: Come Stai S.p.A.
• Registered office: Via A. Rizzoli 4, 20132 Milan (MI), Italy
• VAT number: 13043690968
• Accessibility contact: marketing@comestai.io
• Telephone: +39 02 668141